1. The Service
BEJÚ Creative ("BEJÚ," "we," "us") provides video editing services for clients ("you," "the client"): short-form editing, which turns long-form footage (podcasts, talking-head content, raw clips) into edited short-form videos (Reels, TikToks, YouTube Shorts), and long-form editing of full-length videos. Pricing is volume-based, per our current rate card, and may change over time. The price agreed at the time you place an order is the price that applies to that order.
These terms apply to every order, whether you order through our website checkout or directly with us by email or message. By placing an order, you agree to them.
2. Placing an Order
2.1 Website orders
When you order through our website checkout, you pay online first, in full. Your order is placed when Stripe confirms your payment. Your checkout answers (your links, notes and requests) are your editing brief. We email you within 12 hours, 7 days a week, to confirm your order. If a link does not work or something is missing, we tell you before the turnaround clock starts. If we cannot do your order as described, we tell you before we start and you can choose a full refund. A website order includes the performance guarantee only if we agreed your baseline before you paid (section 5).
2.2 Orders agreed directly with us
If you order by email or message instead, we confirm the package, the editing brief and, where applicable, performance-guarantee eligibility and baseline in writing before you pay.
2.3 What you send us
We need usable footage: a link to your channel or to the exact videos you want edited, or your original files. If your files are not online, tell us at checkout and we email you a Google Drive folder to upload them to. We share that upload folder only with your email address, never by link. No Google account? Send a WeTransfer or Dropbox link instead. Work begins after payment and usable footage are received, unless otherwise agreed in writing. If footage is unusable (corrupted, wrong format, missing audio and similar), we ask you to resend it before the turnaround clock starts.
2.4 When a pack expires
The 1, 3 and 5 video packs (Shorts and long videos) expire 14 days after you pay. If by then we still have no usable footage from you, or you have stopped replying to our messages, we close the order: videos we have not made by then lapse and are not refunded. Videos we have already delivered stay yours, and you keep your 48 hours to ask for changes (section 4). This does not affect your right to cancel before the pack expires: if you cancel before then, section 8 applies, including a full refund if we have not started work and, if you are a consumer, your 14-day right to cancel. Custom and larger orders follow the timing we agree with you.
3. Turnaround and Delivery
Standard delivery is 24 hours for short-form packages and 48 hours for long-form packages after payment, usable footage and the editing brief are confirmed. These times include weekends and public holidays: we work 7 days a week. For website orders, your checkout answers are the brief. For a package covered by the performance guarantee, eligibility and the baseline must be agreed before payment. Delivery time can extend for unusually large orders or footage that needs significant extra cleanup. We agree any extension upfront.
What "delivered" means
We deliver your finished videos into your Google Drive folder for the order and tell you, by email or message, that they are ready. A video is delivered when it is in that folder and we have told you. Your order is fully delivered when every video in it has been delivered. Google Drive records when each file was added. Your delivery folder is shared by link, so anyone with the link can open it. Please keep the link to yourself.
4. Changes (Revisions)
Each order includes one round of changes (revisions). One round means one set of change requests for the whole order, covering any of its videos, sent together: timestamped comments on the videos in Google Drive, or one message that lists every change. We make those changes and put the updated videos in your Google Drive folder. For the 1, 3 and 5 video packs (Shorts and long videos), send your round of changes within 48 hours after your order is fully delivered (section 3). For custom or larger orders, we agree the window with you. Change requests should be specific. Requests that go beyond the original brief (for example, asking for a substantially different edit rather than a fix) may be treated as a new order. The round of changes is for fixing videos we have already delivered.
5. The Performance Guarantee
Double your agreed baseline average views, or receive a full refund of the qualifying short-form package payment. This is a conditional performance guarantee, not an unconditional satisfaction guarantee.
5.1 Covered orders and eligibility
All paid short-form packages can qualify, including one-, three- and five-clip orders. Long-form editing and launch films are excluded. Before payment, we confirm eligibility and record the account, platform, baseline clips, baseline, package clip count and target in writing. Only an order with a baseline recorded this way before payment is covered. An order placed without an agreed baseline, for example straight from our website checkout, is a normal order without this guarantee. If the account has fewer than three published clips that are at least 30 days old, the guarantee does not apply, and we tell you so before payment. The free sample is a separate one-time offer with no payment or purchase obligation; it is not included in the paid package’s result.
5.2 Baseline and result
Before payment, we note the public view counts, as shown on the platform, of your last 10 clips on the agreed account that are at least 30 days old. If fewer than 10 such clips exist, we use all of them. Their average is your baseline, and you confirm it before paying. The target is twice that baseline.
For the delivered package, add each clip’s organic views during its own first 30 days after posting, then divide by the number of clips in the package. If that average is below the target and the remaining conditions are met, the full amount paid for that package is refundable. Individual clips do not each have to double; a one-clip order is measured on that clip alone. For example, a 1,000-view baseline gives a 2,000-view package-average target. A qualifying $75 order that misses the target receives a $75 refund.
5.3 Posting and measurement
Publish every delivered clip within 14 calendar days of delivery on the agreed account and platform. For larger packages, a written posting schedule agreed before payment replaces the 14-day deadline; all clips must be posted by their agreed dates. Keep every clip public and unchanged, without paid promotion, throughout its own first 30 days. The measurement clock starts at posting, not delivery. The package result is final 30 days after the last clip is posted. Unposted, deleted, private, altered or promoted clips do not satisfy these conditions; publishing on another account or platform does not count towards the agreed test.
5.4 Claiming a refund
Email hello@bejucreative.digital within seven calendar days after the final posted clip completes its 30-day window. Include your order details, links and posting dates for every delivered clip, and platform analytics showing each clip’s first-30-day organic views. We compare those results with the recorded baseline, review the claim in good faith and confirm the outcome by email. If the conditions are met and the target was missed, we refund the full qualifying package payment, not credits or vouchers.
5.5 Revisions and repeat orders
One revision round is included under section 4. General dissatisfaction, an editing-style preference or a change of mind alone does not trigger this performance refund. Your agreed baseline remains fixed for three months from the baseline agreement date; we reassess it before further orders after that period. Each package is evaluated separately against the baseline recorded for that order. We do not promise to double the previous month repeatedly, and a new baseline does not change an existing order’s target.
This voluntary performance guarantee does not limit any rights that apply under law. Existing orders remain subject to the terms agreed when they were placed.
6. Payment
Payment is processed securely through Stripe. We don't store or have access to your full card details. Payment is due before work begins unless otherwise agreed in writing. Website orders are paid in full at checkout. Refunds go back to the payment method you used.
If something looks wrong with a charge, please contact us first (section 11) so we can sort it out quickly. This does not affect your rights with your bank or card provider. If you open a card dispute (a chargeback) about an order, access to that order's delivery folder pauses until the dispute is settled.
7. Content Ownership & Usage
You retain ownership of your original raw footage. Once an order is paid in full, you own the edited videos we deliver and are free to post, use, and monetize them however you like. We may, unless you tell us otherwise, showcase finished work (or anonymized clips of it) in our own portfolio and marketing materials.
You confirm that you have the rights to any footage you send us, and that it doesn't infringe on anyone else's rights. You're responsible for the content of your own videos (claims, statements, etc.). We're responsible for the editing.
8. Cancelling an Order
8.1 Before we start
You can cancel any order for a full refund until we start work on it. For packs, this applies until the pack expires (section 2.4). To cancel, email hello@bejucreative.digital or message us on WhatsApp or Instagram.
8.2 Your 14-day right to cancel (consumers)
If you are buying for yourself and not for a business, you have the right to cancel this contract within 14 days without giving a reason. The 14 days start on the day you pay. To cancel, tell us clearly by email, WhatsApp or Instagram message, or use the form at the end of this section. You do not have to use the form.
8.3 Starting straight away
We start work as soon as we have your payment and usable footage (section 2), so we can deliver within 24 hours (Shorts) or 48 hours (long videos). At checkout you ask us to start straight away. If you cancel after we have started, you pay for the work already done up to the moment you told us: the price of the videos we have already delivered, worked out per video. For example, if you cancel a 5 Shorts pack after we have delivered 2 Shorts, you pay 2/5 of the price. We refund the rest within 14 days of hearing from you, to the payment method you used.
8.4 When the right ends
Once we have fully delivered every video in your order (section 3), you can no longer cancel. You confirm this at checkout, and we confirm it again in our order email.
8.5 If you are buying for a business
The 14-day right in 8.2 does not apply to you. You can cancel for a full refund before we start work. After editing has started, refunds are at our discretion and may account for work already done.
8.6 Your legal rights
This section does not limit any rights you have under the law where you live. The performance guarantee in section 5 is separate from your right to cancel.
Cancellation form (optional)
To: hello@bejucreative.digital
I cancel my order for [package].
Ordered on [date].
Name: [ ]
Email I paid with: [ ]
Date: [ ]
9. Liability
We are responsible for doing the work with reasonable care and skill. We are not liable for indirect or consequential losses, such as lost business opportunities, or for how a platform's algorithm treats your content. For business customers, our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law, and nothing limits the rights you have as a consumer.
10. Changes to These Terms
We may update these terms from time to time. Material changes will be reflected here with an updated date. Continuing to order after changes are posted means you accept the updated terms. An order you have already placed stays on the terms in force on the day you placed it. We keep a dated copy of every version.
11. Who We Are and How to Reach Us
BEJÚ Creative is run by Benas and Simas, based in Lithuania.
Email hello@bejucreative.digital, WhatsApp +370 695 75791 or DM @bejucreative on Instagram. We reply within 24 hours. Use any of these to ask a question, send your round of changes or cancel an order. Guarantee claims go by email (section 5.4). In these terms, an email or a WhatsApp or Instagram message counts as "in writing".
If you have a complaint, please contact us first. We will try to fix it and give you a full answer within 14 days.
We sometimes email creators whose business email is public (on YouTube, Instagram or their website) to offer our editing. Reply "stop" and we won't email you again.
12. Governing Law and Disputes
These terms are governed by the laws of the Republic of Lithuania. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in the courts there.